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When to Call a CRO

Complaint Resolution Officers (CROs) should be called if a passenger with a disability, or someone on behalf of a passenger with a disability:

1. Requests to speak to a CRO
2. Alleges a violation or potential violation of the law
3. Does not consent to the available means of boarding assistance

You may also consult with a CRO if you:

1. Need advice about options for alternative means of boarding the passenger
2. Are having any difficulty providing an accommodation required by law or carrier policy to a passenger with a disability