Subject Areas

Accounting and Reporting Requirements Accounting and Reporting Requirements Advertising
Aircraft Disinsection Aircraft Disinsection Baggage Liability Baggage Liability
Charters Charters Codeshare Disclosure Codeshare Disclosure
Customer Service Plans Customer Service Plans Disability Disability
Disclosure of Baggage/Optional Fees Disclosure of Baggage/Optional Fees Discrimination Discrimination
Flight Delays (On-Time Performance Disclosure and Tarmac Delays) Flight Delays (On-Time Performance Disclosure and Tarmac Delays) General Guidance General Guidance
Overbooking Oversales Ticket Refunds Ticket Refunds
Unauthorized Operations Unauthorized Operations
File a consumer complaint with DOT | Aviation Safety and Security | Air Travel Consumer Report Travel Tips & Publications
Rules, Guidelines, and Enforcement Orders | Service Cessations / Bankruptcy

Office of Aviation Enforcement and Proceedings | U.S. Department of Transportation | 1200 New Jersey Ave, SE | Washington, DC 20590
(Last Updated 01/25/2013)