Industry Letters
Guidance Regarding Aviation Rules and Statute

May 17, 2012
Use of the term “free” in air fare advertisements and disclosure of consumer costs in award travel Click here to view document in MS Word format. Click here to view document in PDF format.
April 19, 2012
Website information on consumer complaints and use of insecticides in aircraft cabins Click here to view document in MS Word format. Click here to view document in PDF format.
February 28, 2012
Guidance on the use of rounding in air fare advertisements Click here to view document in MS Word format. Click here to view document in PDF format.
February 21, 2012
Additional Guidance on Airfare / Air Tour Price Advertisements Click here to view document in MS Word format. Click here to view document in PDF format.
December 28, 2011
Guidance: Price Increases for Ancillary Services Not Purchased With Ticket Click here to view document in MS Word format.
December 5, 2011
College Bowl Games and Playoffs Click here to view document in MS Word format. Click here to view document in PDF format.
October 3, 2011
Advertising air fares on social media sites Click here to view document in MS Word format. Click here to view document in PDF format.
August 5, 2011
Notice of enforcement policy: oversale notice for foreign carriers Click here to view document in MS Word format.
April 28, 2011
Rights of small entities to enforcement fairness, and policy against retaliation. Click here to view document in MS Word format.
March 4, 2011
Guidance re GDS/OTA display bias Click here to view document in MS Word format. Click here to view document in PDF format.
February 11, 2011
Policy on e-cigarettes Click here to view document in MS Word format. Click here to view document in PDF format.
February 1, 2011
Warning letter re GDS/OTA display bias Click here to view document in MS Word format. Click here to view document in PDF format.
January 10, 2011
Guidance on disclosure of code-share service Click here to view document in MS Word format. Click here to view document in PDF format.
November 9, 2009
Inflation Adjustments to Montreal Convention Liability Limits Click here to view document in MS Word format. Click here to view document in PDF format.
October 28, 2009
Use of passenger-supplied electronic respiratory assistive devices on aircraft Click here to view document in MS Word format. Click here to view document in PDF format.
October 9, 2009
Limits on baggage settlements Click here to view document in MS Word format. Click here to view document in PDF format.
May 13, 2009
Disability Rule: Frequently Asked Questions Click here to view document in MS Word format. Click here to view document in PDF format.
March 26, 2009
International service: (1) baggage exclusions, (2) responsibility of codeshare carriers Click here to view document in MS Word format. Click here to view document in PDF format.
May 13, 2008
Disclosure of charges for checked baggage Click here to view document in MS Word format. Click here to view document in PDF format.
July 17, 2007
Additional guidance concerning service animals re travel to the United Kingdom Click here to view document in MS Word format. Click here to view document in PDF format.
February 20, 2007
Guidance concerning service animals re travel to the United Kingdom Click here to view document in MS Word format. Click here to view document in PDF format.
December 13, 2006
College Bowl Games and Playoffs Click here to view document in MS Word format. Click here to view document in PDF format.
April 21, 2006
Reporting oversales: value of travel vouchers Click here to view document in MS Word format. Click here to view document in PDF format.
July 28, 2005
Accessible aircraft lavatories: providing accurate information to consumers Click here to view document in MS Word format. Click here to view document in PDF format.
June 1, 2005
Honoring tickets of insolvent airlines: additional guidance Click here to view document in MS Word format. Click here to view document in PDF format.
December 22, 2004
Guidance on reporting disability-related complaints Click here to view document in PDF format.
November 4, 2004
Disclosure of airfare variations: web vs. other sources
Surcharges that may be listed separately in advertisements
Click here to view document in PDF format.
October 8, 2004
Role of air charter brokers Click here to view document in MS Word format. Click here to view document in PDF format.
September 4, 2003
Advertising: "free" tickets, disclosure of fees Click here to view document in MS Word format. Click here to view document in PDF format.
July 8, 2003
Reporting of Disability-Related Air Travel Complaints Click here to view document in MS Word format. Click here to view document in PDF format.
May 16, 2003
Air Carrier Liability Insurance: Notice to DOT Click here to view document in MS Word format. Click here to view document in PDF format.
May 9, 2003
Service Animal Guidance Click here to view document in MS Word format. Click here to view document in PDF format.
January 23, 2003
Honoring tickets of insolvent airlines: more information Click here to view document in MS Word format.
November 14, 2002
Honoring tickets of insolvent airlines: additional information Click here to view document in MS Word format.
August 8, 2002
Honoring tickets of insolvent airlines Click here to view document in MS Word format.
August 2, 2002 Airline agents for service of process
June 5, 2002
Advertising:
  • Internet "percent off " discounts and sale fares
  • Disclosure of insurance surcharges and security fees
December 19, 2001 Internet fare advertising of service fees
November 19, 2001 Nondiscrimination in airport security screening (frequently asked questions)
November 16, 2001 Security: FAA guidance on nondiscrimination on the basis of disability or national origin
October 29, 2001 Disability issues: security screening (Amended December 6, 2001 and June 27, 2002)
October 12, 2001 Nondiscrimination in inspection and safety duties
September 25, 2001 Refund when flight is canceled
September 21, 2001 Nondiscrimination concerning religion and national origin
June 14, 2001 Disability issues: updated version of Part 382
May 4, 2001 Disability issues: boarding assistance on aircraft with 31 or more seats
January 18, 2001 Internet fare advertising, especially fuel surcharges
May 18, 2000 Disability issues: Applicability of the Air Carrier Access Act to Foreign Air Carriers
March 4, 1998 Disability issues:
  • seating accommodations
  • cabin stowage of electric wheelchair
  • general obligation to avoid discrimination
December 3, 1997 Airline plans under the Aviation Disaster Family Assistance Act.
September 24, 1997 Foreign Air Carriers; Unfair and Deceptive Advertising; Enforcement Policy
May 23, 1997
Disability issues:
  • accessibility of aircraft with 19 through 30 seats
  • accessibility of airports
  • communicable diseases
April 22, 1997
Electronic Ticketing: Passenger Notices Click here to view document in MS Word format. Click here to view document in PDF format.
November 19, 1996
Reporting of oversales:
  • misreporting involuntary bumpings as voluntary
  • failing to report bumped passengers that are ineligible for compensation
July 15, 1996
"Choice of forum" contract provisions
  • Fare penalties when carrier cancels flight
March 18, 1996 Internet advertising
July 14, 1995
Fare advertising:
  • Add-on taxes and fees
  • "Percent off" advertising
March 9, 1995 Fare advertising: "each way"
December 20, 1994
  • 2-for-1 fares
  • "Percent off" advertising
  • General fare issues
  • Airline obligations re charter flights
  • Oversheduling and overbooking
  • Frequent Flyer programs: disclosure of blackout dates and capacity controls
  • Disability issues: wheelchairs
October 18, 1994 Bowl game tours: game tickets
March 16, 1993
Disability issues:
  • Accessible lavatories
  • Movable armrests
  • Stowage space in cabin for passenger wheelchair
  • Airline aisle wheelchair in passenger cabin during flight
Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft
May 1, 1992 Fare advertising: add-on taxes and fees
April 10, 1992 Cancellation penalties
December 20, 1991 Disability issues: wheelchair reservation codes
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(Last Updated 09/20/2012)