Powerpoint presentations from July 2011 DOT forums on April 2011 Rules on tarmac delays and other consumer issues

Overview, Tarmac Delays, Customer Service Plans, and Response to Consumer Problems
Tarmac Delay Reporting
Baggage and other fees, Advertising, and Price increases
Flight Status Notification
Oversales

File a consumer complaint with DOT | Aviation Safety and Security | Air Travel Consumer Report Travel Tips & Publications
Rules, Guidelines, and Enforcement Orders | Service Cessations / Bankruptcy

Office of Aviation Enforcement and Proceedings | U.S. Department of Transportation | 1200 New Jersey Ave, SE | Washington, DC 20590
(Last Updated 08/02/2011)