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March 4, 1998

This letter is being sent to U.S. Major and National air carriers, air transport organizations, and certain disability organizations. It concerns the Department of Transportationís rule on air travel by passengers with disabilities, 14 CFR Part 382.

On March 4, 1998, the Department published amendments to Part 382. These amendments establish procedures for providing seating accommodations required by passengers with certain disabilities, provide for cabin stowage of collapsible electric wheelchairs, and clarify the general nondiscrimination obligation of carriers. I have enclosed a copy of the document that contains these amendments; I would appreciate it if you would direct this letter and the enclosure to the individual in your organization who deals with airline passenger disability issues. The enclosure is unstapled and one-side-only to facilitate further reproduction.

Pursuant to ß382.45(d), all air carriers must have a copy of Part 382 at each airport that the carrier serves and must make it available for inspection by persons with disabilities upon request. Since the previous version of the rule has been superseded by the rule as revised by the enclosure, carriers must ensure that the current (i.e., revised) version of Part 382 will be available at all airports. We will shortly be sending you a re-issued Part 382 that incorporates these new amendments into the regulation; you may wish to use that version for placement at airports. Upon request we will be happy to furnish an electronic version of these documents to you via diskette or e-mail in word processor or ASCII text format.

We would appreciate it if the air carriers receiving this letter would send a copy of the letter and enclosure to their U.S.‑carrier code-sharing partners and to any low-cost or shuttle subsidiary. (As indicated above we are sending this letter to all U.S. Majors and Nationals, so you do not need to forward a copy to any carriers in that group.) Please note that most of the provisions of Part 382 apply to charter flights and to small-aircraft commercial service; the rule is not limited to scheduled-service jet operations.

Thank you for your cooperation. If you have any questions, please let us know.

Hoyte B. Decker, Jr.
Assistant Director for
Aviation Consumer Protection, C-75
Office of Aviation Enforcement and Proceedings


Ms. Valerie Svilarich
Director, Consumer Affairs
Alaska Airlines
Box 68900
Seattle, WA 98168

Ms. Jill Vicchy
Manager-Customer Relations
America West Airlines
4000 East Sky Harbor Blvd. Phoenix, AZ 85034

Ms. MaryAnne McCabe
Managing Director, Consumer Relations
American Airlines, Inc.
M.D. 2400
P.O. Box 619612
DFW Airport, TX 75261-9612

Ms. Judy Mensinger
Director, Customer Care
Continental Airlines, Inc.
3663 North Sam Houston Pkwy, Suite 500
Houston, TX 77032

Ms. Patricia J. Robinette
Director of Consumer Affairs
Delta Air Lines
Hartsfield Intíl Airport
Atlanta, GA 30320

Ms. Cindy Scheer
Director, Customer Relations
Northwest Airlines
5101 Northwest Drive
Dept. C5270
St. Paul, MN 55111

Mr. Jim Ruppel
Director, Customer Relations
Southwest Airlines
P.O. Box 33647
Love Field
Dallas, TX 75235

Ms. Susan Yancey
Mgr./Corp. Comm.
Southwest Airlines
2702 Love Field Drive
Dallas, TX 75235

Ms. Susan Ahl
Staff VP/ Customer Relations
Trans World Airlines, Inc.
1415 Olive Street
Suite 100
St. Louis, MO

Ms. Denise Harvill
Director, Customer Relations
United Airlines
P.O. Box 66100
Chicago, IL 60666

Ms. Deborah Thompson
Director, Consumer Affairs
US Airways
P.O. Box 1501
Winston-Salem, NC

Mr. Martin Goldman
Air Transport International
3800 Rodney Parham Road
Little Rock, AR 72212

Hermn Bethel
Managing Director, Customer Service
Air Wisconsin Corp.
W6390 Challenger Drive
Suite 203
Appleton, WI 54915

Mr. Tommy Kalil
Senior VP, Customer Service/Operations
AirTran Airlines
9955 Airtran Blvd.
Orlando, FL 32827

Ms. Denise Yates
Customer Relations Manager
Aloha Airlines, Inc.
P.O. Box 30029
Honolulu, HI 96820

Mr. Connie Kalitta
President and C.E.O.
American International Airways, Inc.
P.O. Box 842
842 Willow Run Airport
Ypsilanti, MI 48198

Mr. Ellis Fawcett
Manager, Customer Services:p>
American Trans Air
7337 W. Washington Street
Indianapolis, IN 46231

Mr. John Batchelor
President and C.E.O.
Arrow Air
P.O. Box 026062
Miami International Airport
Miami, FL 33102-6062


Mr. Samuel Watts
V.P., Sales & Customer Service
Atlantic Southeast Airlines
100 Hartsfield Center Parkway
Suite 800
Atlanta, GA 30354

Mr. Bill Reynolds
Director, Customer Service
Business Express
14 Aviation Ave.
Portsmouth, NH 03801

Ms. Jane Steed
Admin. Assistant
Continental Micronesia
Old Terminal Bldg.
P.O. Box 8778-G
Tamuning, GU 96931-8778

Mr. Thomas Del Valle
Executive Airlines
P.O. Box 38082
Luis MuŮoz Marin Intíl Airport
Carolina, PR 00979

Ms. Nancy White
Mgr., Customer Relations
Frontier Airlines
12015 East 46th Ave.
Denver, CO 80239

Ms. Crystal Ching
Manager, Consumer Affairs
Hawaiian Airlines, Inc.
P.O. Box 30008
Honolulu, HI 96820

Mr. Jerry Sinclair
Supervisor, Customer Relations
Horizon Air
P.O. Box 48309
Seattle, WA 98148

Mr. Jerry Murphy
President & C.E.O.
Kiwi International Airlines
Hemisphere Center
U.S. 1 and 9 South
Newark, NJ 07114

Mr. Dennis Barry
V.P., Customer Service
Mesa Airlines
1140 W. Navajo
Farmington, NM 87401

Mr. David H. Thomas
Manager - Scheduling
Midway Airlines
300 West Morgan Street
Suite 1200
Durham, NC 27701

Ms. Christine Baranoucky
Schedule Coordinator
Midwest Express Airlines
6744 South Howell Avenue
HQ 23
Oak Creek, WI 53154-1402

Ms. Brenda Rowan
Legal Assistant
Reno Air, Inc.
P.O. Box 30059
Reno, NV 89520--3059

Mr. Ralph Richardi
Simmons Airlines
P.O. Box 612527
1700 W. 20th Street
Dalls/Ft. Worth Airport, TX 75261

Mr. J. Baggar
Operations Manager
Sky Courier
1851 Alexander Bell Dr.
Reston, VA 22091

Ms. Karen Erazo
Mgr.-Legal Affairs
Sun Country Airlines
2520 Pilot Knob Rd.
Mendota Heights, MN 55120

Ms. Pamela Buoncontri
Assistant to the Chairman
Tower Air
JFK International Airport
Hangar 17
Jamaica, NY 11430

Mr. William R. Mishk
Vice President, Marketing
Trans States Airlines
9275 Genaire Drive
St. Louis, MO 63134

Mr. Chuck Pollard
President & C.E.O.
World Airways
13873 Park Center Road
Suite 490
Herndon, VA 22071

Mr. David Berg
Air Transport Association
1301 Pennsylvania Ave., N.W.
Washington, DC 20004-1707

Mr. Walt Coleman
Regional Airline Association
1200 19th St. N.W., Suite 300
Suite 300
Washington, DC 20036-2422

Mr. Edward Driscoll
President & C.E.O.
National Air Carrier Association
1730 M Street, N.W.
Suite 806
Washington, DC 20036

Mr. Ed Faberman
Executive Director
Air Carrier Association of America
1747 Pennsylvania Ave, N.W.
Suite 900
Washington, DC20006

Mr. Ray Greenly
VP, Consumer Affairs
American Society of Travel Agents
1101 King Street
Alexandria, VA 22314

Shawn McDermott
Project Coordinator
Paralyzed Veterans of America
801 18th Street NW
Washington, DC 20006

Mr. David Capozzi
Director, Office of Tech. & Info. Svcs.
1331 F Street, NW
Washington, DC 20004-1107