DOT Logo

July 14, 1995


THE FOLLOWING LETTER WAS SENT TO THE ATTACHED LIST OF

U.S. & FOREIGN AIRLINE, and TRAVEL AGENCY EXECUTIVES

This letter follows up on previous advertising guidance we have provided air carriers and concerns the listing in "air tour package" fare advertisements by airlines and/or their agents (including travel agents) [hereinafter “sellers”] of (1) additional charges for government-imposed taxes and fees that are collected by sellers and (2) other charges and fees associated with such packages that may be collected by airports, hotels, or other entities. This letter also contains information supplementing Secretary Peña’s December 20, 1994, letter regarding percentage-off advertising.

Based on a review of a variety of advertisements in newspapers from different parts of the country, we have noted a widespread disparity in the methods by which air carriers, and travel agents advertising in conjunction with specific air carriers, have listed government-imposed taxes and fees as well as other charges in advertisements for air tour packages. Some of the advertisements have been inconsistent with our full-price advertising rule and long-standing enforcement policies.  The purpose of this letter is to provide guidance on how these charges should be advertised.  To accomplish this purpose, it is being sent to U.S. major and national carriers, larger foreign carriers, and larger travel agencies.

Section 41712 of Title 49 of the United State Code prohibits unfair or deceptive practices or unfair methods of competition by air carriers or their agents (49 U.S.C. § 41712 (1994)). Section 399.84 of the Department’s regulations (14 CFR 399.84) requires any advertising or solicitation for air transportation that states a price for such air transportation to state the entire price to be paid to the seller. These "full-price" advertising requirements apply to package offerings where an air fare is bundled with a hotel, cruise, tour, car rental, or other services.

As we have advised the industry in the past (see, e.g., December 20, 1994, letter from Secretary Peña and May 1992 letter from our office), our office, as a matter of enforcement policy, has permitted sellers to state separately in fare advertisements government-imposed and -approved per-passenger taxes and fees, such as customs fees, departure taxes, and passenger facility charges (PFCs), so long as the charges are levied and collected on a per-passenger basis and their existence and amount are clearly indicated in the advertisement. This office considers advertisements which do not comply with this policy to violate both section 41712 of Title 49 and section 399.84 of the Department’s regulations, and we have pursued enforcement action where such advertisements have failed to comply with these requirements. (See, e.g., Orders 95-1-39, 93-4-40, 92-10-41, and 92-7-19.)

The above policy on the listing of government-imposed fees in fare advertisements includes fees imposed by foreign governments (e.g., foreign departure taxes or port charges). If these fees are collected by sellers and are imposed on a per-passenger basis, they may be listed separately in air tour package advertisements. With regard to the separate disclosure of such fees in advertisements where multiple destinations are listed, a maximum fee amount may be stated, a fee may be listed for each destination, or the fees may be listed as a range. The word “approximately” or a range of amounts may be used to account for minor currency exchange fluctuations. If these types of taxes or charges are collected by the government entity (e.g., an airport or port authority) and not the seller, 14 CFR 399.84 is not applicable, but under 49 U.S.C. § 41712 the advertisement must disclose the existence of the charges and highlight that the charges will be collected by the foreign authority.

Similarly, in other situations where passengers will incur additional mandatory charges or fees but the charges or fees are not paid to the seller of the air tour package, the seller must make clear in the advertisement the nature of the fee to be paid and the party (e.g., hotel, car rental company, or travel/vacation club) to whom the surcharge or fee is to be paid. For instance, if a hotel, not the seller, collects an "energy surcharge," "linen charge," or "security fee," the advertisement should identify the type of surcharge or fee and note that payment is made directly to the hotel. This type of disclosure will put consumers on notice about additional charges they will incur in connection with their trip and ensure compliance with the statutory requirement under section 41712 to avoid deception. It will also aid this office in determining, without a more formal investigation, whether a charge is properly stated separately.

Advertisements also must be internally consistent so as not to mislead the consumer.  One newspaper advertisement we reviewed declared that "all taxes and service charges are included" in the air tour package, but the fine print contained a statement that the foreign departure taxes and hotel service charges were excluded. In this situation, the advertisement violated section 41712 even if the charges or fees are paid to an entity other than the seller (i.e., an airport authority or hotel) because the conflicting statements render the ad deceptive. In another instance, one airline's recent newspaper advertisement listed several different air tour packages on one page, with each ad using different language about what costs were included in the package. One package included "all applicable taxes," another included "air and hotel taxes," and yet another included "hotel taxes and hotel service charges." Such language differences are confusing, at best, and may mislead consumers about what is or is not included in the air tour package.

Generally, advertisers should favor more precise terminology and avoid confusing terms that could mislead consumers. As noted above, there are situations in which the Department cannot, without further inquiry, ascertain whether the charge is properly stated separately in accord with our enforcement policy. For instance, one advertisement noted in the fine print "additional airport charges" when it should have used language to the effect that the "fare does not include passenger facility charges of $____."  Another advertisement cited "additional international fees" in the fine print when it should have stated that "international departure taxes of approximately $____ are not included in the quoted price." Greater precision in terms enables consumers to approximate the total cost of their travel and this office to more informally monitor advertisements to ensure that they comply with our regulations.

As a reminder of information that has been disseminated widely in the past (See, e.g., 54 FR 31,052; July 26, 1989, and the May 1992 industry letter cited above), fees imposed by government entities on other than a per-passenger basis, such as ad valorem fuel taxes, per-room charges, and per-day auto rental charges, must be included in the advertised total price to be paid to the seller and may not be stated separately. Furthermore, general phrases that preclude consumers from calculating an actual, maximum, or range of fees, such as “additional taxes and surcharges may apply” are not permitted under our full-price advertising rule, except where, as noted above, they are collected by someone other than the carrier and the advertisement so states. Carriers and agents are, however, encouraged to include the amount of such additional charges to foster full disclosure and thereby avoid customer disputes.

The following examples are intended to illustrate acceptable ways of listing various fees and surcharges not included in a total air tour package price:

  1. Does not include foreign departure/security/port charges of up to approximately $(amount) per passenger, depending on destination.

  2. Approximate per-passenger foreign departure/security/port charges also not included: (city), $(amount); (city), $(amount); etc.

  3. Does not include foreign departure/security/port charges of approximately $(amount) to $(amount) per passenger, depending on destination.

  4. Foreign departure taxes/port charges of up to approximately $(amount) per passenger are not included in the package price and must be paid directly to the appropriate airport/port authority.

  5. (5)  Does not include hotel energy/linen/service charges to be paid directly to the hotel. (Note: If paid directly to the carrier or its agent, these charges must be included in the overall price.)

  6. State-imposed rental car tax of $2 per-day payable to the rental car company is not included in the air tour package price. (Note:  If paid directly to the carrier or its agent, these charges must be included in the overall price.)

Please bear in mind that the examples set forth above are intended as guidance only. We recognize that other methods by which carriers disclose government-imposed fees and taxes in advertisements may be acceptable, and we do not intend to limit carriers in their use of appropriate alternatives. Our regulations, however, mandate that a consumer be able to easily determine from a fare advertisement the full price to be paid to the seller for the entire air tour package advertised, recognizing that certain of the relatively de minimis charges mentioned above may have to be presented in terms of approximations or ranges, and section 41712 prohibits ads from otherwise being deceptive, as well.

In addition to the above matters, this office wants to reemphasize its enforcement policy with respect to percentage-off advertising. In Secretary Peña’s December 20, 1994, letter to air carriers, the Secretary discussed the “benchmark” fares (the fares to which the savings are being compared) in terms of two requirements. First, the “benchmark” fare must have been offered for sale in reasonable quantities immediately prior to the ad for the new fare. Second, the advertisement must either identify and describe the “benchmark” fare, or the “benchmark” fare must be “a discount fare comparable to the advertised fare, with similar restrictions.” This office interprets “a discount fare comparable to the advertised fare, with similar restrictions” to mean the lowest priced discount fare comparable to the advertised fare, with similar restrictions. This interpretation comports with the statutory requirement of section 41712 and with our long-standing enforcement policies with respect to these types of advertisements. It also comports with the Secretary’s stated objective of ensuring that consumers actually receive the savings they should expect to receive based on the advertised statements.

In order to provide the widest and most effective distribution possible of the information in this letter, we ask that each airline provide a copy of this letter to any of its agents that might advertise air tour packages using the airline’s services. Since we are sending this letter to several major travel agencies and are asking airlines to ensure distribution to their agents, we want to remind travel companies to the extent that they act as ticket agents as defined in 49 U.S.C. § 40102, i.e., sell air travel packages as a principal or as an agent of an airline, that 49 U.S.C. § 41712 applies to them and that 14 CFR 399.80 of the Department’s regulations defines certain practices by such companies as unfair and deceptive in violation of the statutory provision.  For example, pursuant to 14 CFR 399.80(f), ticket agents may be subject to enforcement action in their individual capacity for misrepresenting fares or services in connection with air tour packages.  Accordingly, we remind all travel companies acting as ticket agents to adhere to the Department’s rules and enforcement policies regarding advertising of air transportation and services in connection with such transportation.

If you have questions or desire additional information about our policies, please contact Dayton Lehman, my deputy, or Larry Organ of my staff at (202) 366-9342. Our FAX number is (202) 366-7152. You may also contact Hoyte Decker, Assistant Director of our Airline Consumer Protection Division, at (202) 366-2220.


Sincerely,

Samuel Podberesky

Assistant General Counsel for

Aviation Enforcement and Proceedings

FOREIGN AIRLINES

Mr. Patrick Hanrahan

Customer Relations Mgr.

Aer Lingus

122 E. 42nd St.

New York, NY  10168

Mr. Victor Quiros

Gen. Mgr, NA

Aero Costa Rica

700 S. Royal Poinciana Blvd.

Suite 705

Miami Springs, FL   33166

Ms. Junellen Pearsall

Consumer Relations

Aeromexico

13405 N.W. Freeway

Suite 111

Houston, TX  77040

Mr. G. Bustanante

Manager

Aeropostal Airlines

7091 NW 77 Terrace

Miami, FL  33166

Ms. Jean Marie Chapoteau

Customer Relations

Air Afrique

1350 Ave. of the Americas

New York, NY  10019

Mr. Alan Graham

VP - Cust. Svc.

Air Canada

Air Canada Center

P.O. Box 14000

St. Laurent, PQ, Canada  H4Y 1H4

Ms. Eva Ford

Mgr., Comm. Svcs.

Air France

125 W. 55th St.

New York, NY  10019

Mr. P. Majumdar

Reservations Manager

Air India

345 Park Ave.

New York, NY  10154

Mr. Lavienti Gazarian

President

Air Ukraine America, Ltd.

551 Fifth Ave.

Suite 1002

New York, NY  10176

Ms. Carla Menza

Customer Svc. Mgr.

Alitalia

666 Fifth Ave.

7th Floor

New York, NY  10103

Mr. Fernando Pollan

Customer Relations Manager,USA

Iberia Airlines of Spain

6100 Blue Lagoon Drive

Suite 200

Miami, FL  33126

Mr. Tony Lutz

Gen. Mgr., N. America

AVENSA

800 Brickell Ave.

Suite 1109

Miami, FL  33131

Mr. Alfredo Velez

Exec. V.P., NA

AVIANCA

6 W. 49th St.

New York, NY  10020

Ms. Helen Camara

Manager, Customer Relations

British Airways

75-20 Astoria Blvd.

Jackson Heights, NY  11370

Ms. Frances Boyke

Manager, Customer Relations

BWIA International Airways

P.O. Box 604

Port-of-Spain

, Trinidad 

Ms. Theresa Chu

Manager, Customer Relations

Cathay Pacific Airways Ltd.

16th Floor, Swire House

9 Connaught Road Central

, Hong Kong 

Ms. Adelina de Gomez

Customer Service

COPA

Avenida Justo Arosemena y Calle 39

Apartado 1572

Panama 1, Panama 

Mr. Luis Gonzales

Reg. Vice President

Dominican Airlines

Suite 107/115

1200 N.W. 78th Avenue

Miami, FL  33126

Ms. Barbara Ruegner

Mgr., Sales and Rez.

Emirates Airlines

405 Park Avenue

Suite 1002

New York, NY  10022

Mr. Robby Harpe

Director, The Americas

Garuda Indonesia

3457 Wilshire Blvd., Suite 219

Los Angeles, CA  90010

Mr. Robert Palcsyk

Gen. Mgr, U.S. and Canada

Gulf Air

420 Lexington Ave.

Suite 2044

New York, NY  10170

Mr. Fritz George

Mgr., NY

Guyana Airways

883 Flatbush Ave.

Brooklyn, NY  11226

Ms. Esperanza Gonzalez

Sales and Customer Relations

Kenya Airways

342 Madison Ave., Suite 1925

New York, NY  10017

Ms. Sarah MacDonald

Dir., Consumer Relations

KLM-Royal Dutch Airlines

KLM Bldg., 565 Taxter Rd.

Elmsford, NY  10523-2312

Mr. T.J. Kim

V P -- Americas

Korean Air

6101 W. Imperial Hwy.

Los Angeles, CA  90045

Dr. Agnes Huff

Director, Public Affairs

Singapore Airlines Limited

5670 Wilshire Blvd.

Suite 1800

Los Angeles, CA  90036

Ms. Doris Cunningham

Claims Dept.

Lacsa

630 Fifth Ave.

Suite 246

New York, NY  10111


Mr. Marek Sidor

Gen. Mgr., N. America

LOT Polish Airlines

Suite 408, 500 Fifth Ave.

New York, NY  10110-0088

Mr. Uwe Hinrichs

V.P., Eastern USA

Lufthansa German Airlines

1640 Hempstead Turnpike.

East Meadow, NY  11554

Mr. George Borsos

Gen. Mgr.

Malev Hungarian Airlines

830 Fifth Ave., Rm. 1900

New York, NY  10111

Ms. Janice Holden

V.P., Mktg and Comm. Affairs

Martinair Holland

5550 Glades Road

Suite 600

Boca Raton, FL  33431

Ms. Gloria Amaya

Customer Service Coordinator

Mexicana Airlines

Suite 200

9841 Airport Blvd.

Los Angeles, CA  90045

Mr. Haider Jalal

Gen. Mgr.

Pakistan Int’l. Airlines Corp.

521 Fifth Ave.

New York, NY  10175

Ms. Minda de Santos

Mgr., Sales Admin.

Philippine Airlines, Inc.

447 Sutter St.

2nd Fl.

San Francisco, CA  94108

Mr. R. James Cattlin

Manager, Customer Relations

Qantas Airways Ltd.

360 Post St.

San Francisco, CA  94108

Ms. Pamela Cole

Customer Relations

Sabena

1155 Northern Blvd.

Manhasset, NY  11030

Mr. P. J. Messina

Regional Manager, U.S.

TACA International Airlines

Box 20047

International Airport

New Orleans, LA  70141

Mr. Pierre Murphy

U.S. Counsel

TAESA

One Westin Center, Suite 260

2445 M. St. N.W.

Washington, DC  20037

Ms. Gloria Melo

Customer Relations Admin.

TAP Air Portugal

399 Market St.

Newark, NJ  07105

Ms. Norma Blumkin

Customer Relations

Thai Airways International

720 Olive Way, Suite 1400

Seattle, WA  98101

Mr. Reha Pakkan

Director, U.S. and Canada

Turkish Airlines

437 Madison Ave.

Suite 176

New York, NY  10022

Mr. James Ferrer, Jr.

Dir., U.S., Canada & Asia

VASP Brazilian Airlines

1608 NW 70th Ave

Miami, FL  33126

Ms. Carrie Maskell Wood

Director of Customer Relations N.A.

Virgin Atlantic

96 Morton St.

New York, NY  10014

Ms. Della Brea

Claims Manager, North America

Lan Chile Air Lines

11th Floor, 9700 South Dixie Hwy.

Miami, FL  33156

Mr. Ojiro Sugimura

Director, Passenger and Airport Svcs.

Japan Airlines

1350 Bayshore Highway

Suite 800

Burlingame, CA  94010


TRAVEL AGENCY

America Express Travel Service Group

200 Vesey St.

New York, N.Y.  10285

Mr. Travis Tanner

Carlson Wagonlit Travel

127-55 States Highway 5541-8214

Minneapolis, MN  55459

Mr. Ralph Manaker

BTI Americas

400 Skokie Blvd.

Northbrook, IL  60062-2887

Mr. Hal Rosenbluth

Rosenbluth International

2401 Walnut St.

Philadelphia, PA  19103

Mr. Mike Boland

Maritz Travel

1395 N. Highway Drive

Fenton, MO  63099

Mr. Haroche

Liberty Travel

69 Spring St.

Ramsey, NJ  07446

Ms. Gloria Bohan

Omega World Travel

3102 Omega Office Park

Fairfax, VA  22031

Mr. Jack Alexander

1055 Lenox Park Blvd.

Atlanta, GA  30319

Ms. Linda Garback

1441 E. Maple Road

Troy, MI  48083

Travel One

921 Pleasant Valley Ave

Mount Laurel, NJ  08054

Mr. John Noble

Northwestern Business Travel

7250 Metro Blvd.

Minneapolis, MN  55439

Mr. Frank Ninoro

Travel and Transport

700 Commercial Federal Tower

Omaha, NE  68124-6310

Mr. Vince Vitti

860 Wyckoff Ave

Mahwah, NJ  07430

Mr. Herb Edelberg

Direct Travel Inc.

1180 Avenue of the Americas

New York, NY  10036

Mr. Edward Adams

Professional Travel Corporation

6892 S. Yosemite

Englewood, CO  80155

Mr. Karl Pace

Super Travel

361 Greens road

Houston, TX  77060

Mr. Jeff Hanson

Murdock Travel

36 S. State St.

Salt Lake City, UT  84111

Mr. Michael Arrington

Arrington Travel Center

55 W. Monroe St.

Chicago, IL  60603

Mr. Fred Coward

First Travel Corp.

4513 Creedmoor Road

Raleigh, NC  27612

Ms. Bonnie Lorefice

Corporation Travel Consultants

One Lincoln Centre

Oakbrook Terrace, IL  60181

Mr. Vito Luciani

Worldtek Travel

111 Water St.

New Haven, CT  06511

Mr. Robert Dunlop

Mutual Travel

1201 Third Ave

Seattle, WA  98101

Mr. Bruce Black

McCord Travel Management

321 N. Clark St.

Chicago, IL  60610

Ms. Jennie McMurtrie

AAA Auto Club South

1515 N. Westshore Blvd.

Tampa, FL  33607

Ms. Christine Sikes

McGregor Travel Management

112 Prospect St.

Stamford, CT  06901

Mr. Mark Black

Morris Travel

240 E. Morris Ave.

Salt Lake City, UT  84115-3200

McDonnell Douglass Travel

13736 Riverport Drive

Maryland Heights, MO  63043


Mr. Andrew Pesky

Zenith Travel

16 E. 34th St.

New York, NY  10022

Mr. William Best

AAA Travel Agency of Michigan

17380 N. Laurel Park Drive

Livonia, MI  48152

Mr. Harry Hammontree

Woodside Travel Services

845 S. Third St.

Louisville, KY  40203

Mr. Werner Haase

Journey Corp.

488 Madison Ave.

New York, NY  10022

Mr. Domenic Pugliares

Carlson Wagonlit /Aquarius

139 Main St.

Cambridge, MA  02142

Mr. Karl Dunn

Hoffman Travel Service

5670 Wilshire Blvd, #800

Los Angeles, CA  90036

Mr. Scott Shadrick

Sundance Travel

19800 MacArthur Blvd.

Irvine, CA  92715

Mr. Iwasaki Takanori

Nippon Express Travel USA

720 Market St.

San Francisco, CA  94102

Mr. Norman Graup

Sea Gate Travel

450 Seventh Ave.

New York, NY  10123

AAA  Travel Agency

150 Van Ness Ave.

San Francisco, CA  94102

Ms. Marylis Casto

1154 Sondra Court

Sunnyvale, CA  94086

Ms. Pam Wright

Wright Travel

One Burton Hills Bvld.

Nashville, TN  37215

Mr. Dave Parson

AAA Travel Agency

720 E. Morehead St.

Charlotte, NC  28202

Mr. James Pease

AAA Cicinnati

15 W. Central Pkwy

Cincinnati, OH  45101

Mr. Harold Stevens

Stevens Travel Management

432 Park Ave. S.

New York, NY  10016

Mr. Miniru Harada

NTA Pacific

515 S. Figueroa St.

Los Angles, CA  90071

World Travel Specialists

461 Park Ave S.

New York, NY  10016

Mr. Greg Adelman

Adelman Travel Systems

7040 N. Port Washington Road

Milwaukee, WI  53217

Mr. Joe Darosa

Balboa Travel

5414 Oberlin Drive

San Diego, CA  92121


US AIRLINES

Ms. Cheryl Grue

President

AV Atlantic

1170 Lee Wagener Blvd., Suite 201

Ft. Lauderdale, FL  33315

Mr. Tom Ciotti

President

Air Serve, Inc.

500 Industrial Ave.

Aviall Bldg.

Teterboro, NJ  07698

Mr. Geoffrey T. Crowley

President & CEO

Air Wisconsin Airlines Corp.

W6390 Challenger Dr., Suite 203

Appleton, WI  54915

Mr. John F. Kelly

Chairman & CEO

Alaska  Airlines, Inc.

PO Box 68900

Seattle, WA  98168

Mr. Glenn R. Zander

President & CEO

Aloha Airlines, Inc.

PO Box 30028

Honolulu, HI  96820

Mr. A. Maurice Myers

President & CEO

America West Airlines, Inc.

4000 E. Sky Harbor Blvd.

Phoenix, AZ  85034

Mr. Robert L. Crandall

Chairman and CEO

American Airlines, Inc.

PO Box 619616-MD5623

Dallas-Ft.Worth Airport

DFW Airport, TX  75261-9616

Mr. J. George Mikelsons

Chairman & CEO

American Trans Air, Inc..

7337 W. Washington St.

Indianapolis, IN  46231

Mr. Jonathan Batchelor

President

Arrow Air, Inc.

Box 026062

Miami International Airport

Miami, FL  33103

Mr. Roy McQuillen

President

Buffalo Airways, Inc.

301 E. 51st St.

Kansas City, MO  64112

Mr. John Catsimatidis

President

Capitol Air Express, Inc.

823 Eleventh Ave.

New York, NY  10019

Mr. Daniel Ratti

President

Carnival Air Lines, Inc.

1815 Griffin Road, Suite 205

Dania, FL  33004

Mr. Tod McClaskey

President

Casino Express Airlines

JC Harris Field

803 Murray Way

Elko, NV  89801

Mr. Robert Swenson

President

AirTran Airways, Inc.

6280 Hazeltine National Dr.

Suite 100

Orlando, FL  32822

Mr. Gordon Bethune

Vice Chrmn, President & CEO

Continental Airlines, Inc.

Suite 1109

2929 Allen Pkwy

Houston, TX  77019

Mr. Ronald W. Allen

Chairman & CEO

Delta  Airlines

Hartsfield-Atlanta Int'l Airport

Atlanta , GA  30320

Mr. Donald Rhoads

General Manager

Eagle Airlines

175 East Reno Ave., Suite C9

Las Vegas, NV  89119

Mr. Mel Spelde

President

Empire Airlines, Inc.

11101 Airport Drive

Hayden Lake, ID  83835

Mr. Larry K. Lane

President

Evergreen International Airlines, Inc.

3850 Three Mile Lane

McMinnville, OR  97128

Mr. James Wikert

Chief Executive Officer

Express One International, Inc.

3890 West NW Highway, #700

Dallas, TX  75220

Mr. Frank Fine

President

Fine Airlines, Inc.

Box 523726

Miami, FL  33152

Mr. Richard Haverley

Florida West Airlines

Box 522207

Miami, FL  33152

Mr. Sam Addoms

President & CFO

Frontier Airlines, Inc.

12015 East 46th Ave.

Denver, CO  80239

Mr. Robert Stephan

President

Great American Airways

Box 10165 Reno-Cannon Int'l Airport

Reno, NV  89510

Mr. Bruce Nobles

Chairman & CEO

Hawaiian Airlines, Inc.

PO Box 30008

Honolulu, HI  96820

Ms. Cathy Iskra

Chairman, President & CEO

Horizon Air

PO Box  48309

Seattle, WA  98148

Mr. David Clark

President

International Charter Xpress

3800 Rodney Parham Rd.

Little Rock, AR  72212


Mr. Danny Wright

President & CEO

KIWI International Airlines

Hemisphere Center

U.S. Route 1-9

South Newark, NJ  07114

Mr. Neil Bergt

Chief Executive Officer

Markair,, Inc.

PO Box 196769

Anchorage, AK  99519-6769

Mr. Robert Gould

President

MGM Grand Air, Inc.

1500 Rosencrans Ave.

Suite 350

Manhatten Beach, CA  90266

Mr. Ross Fischer

President

Miami Air International, Inc.

PO Box 660880

Miami Springs, FL  33266-0880

Mr. John Selvaggio

President

Midway Airlines

5713 South Central Ave.

Chicago, IL  60638

Mr. Timothy E. Hoeksema

Chairman, President & CEO

Midwest Express Airlines, Inc.

4915 S. Howell Ave.

Milwaukee, WI  53207

Mr. Daniel McKinnon

President

North American Airlines, Inc.

Building 75, JFK Int'l Airport

Suite 250

Jamaica, NY  11430

Mr. John Dasburg

President & CEO

Northwest Airlines, Inc.

5101 Northwest Dr., A1020

St. Paul, MN  55111-3034

Mr. Clay Barnett

President

Presidential Air

17422 Pullman St.

Irvine, CA  92714

Mr. Richard Reeve

President

Reeve Aleutian Airways, Inc.

4700 West International Airport Rd.

Anchorage, AK  99502

Mr. Robert Redding

President

Reno Air, Inc.

PO Box 30059

Reno, NV  89520-3059

Mr. Larry Sullivan

President

Renown Aviation, Inc.

3940 Mitchell Road

Santa Maria, CA  93455

Mr. William Meenan

President

Rich International Airways, Inc.

5400 NW 36th St.

Miami, FL  33152

Mr. Ron Ryan

President

Ryan International Airlines, Inc.

6810 W. Kellogg

Wichita, KS  67209

Mr. Gregg Lukenbill

President

Sky King, Inc.

3600 Power Inn Rd., Suite H

Sacramento, CA  95826

Mr. Herbert D. Kelleher

Chairman, CEO & President

Southwest Airlines Company

Box 36611

Love Field

Dallas, TX  75235-1611

Mr. Robert P. Fleming

President & CEO

Sportsflight Airways, Inc.

2285 E. Elvira Rd.

Tucson, AZ  85706

Mr. John Skiba

President

Sun Country Airlines, Inc.

7701 26th Ave. South

Minneapolis, MN  55450

Mr. Tom Kolfenbach

President

Sun Jet International, Inc.

11701 Beltcher Rd., Suite 130

Largo, FL  34643

Mr. Morris Nachtomi

Chairman & CEO

Tower Air, Inc.

Hangar 17

JFK International Airport

Jamaica, NY  11430

Mr. Lincoln Francis

President

Trans American Charter

5923 South Central Ave.

Chicago, IL  60638

Mr. Jeff Erickson

Chief Executive Officer

Trans World Airlines, Inc.

One City Centre

515 North 6th St.

St. Louis, MO  63101

Mr. Gerald Greenwald

Chief Executive Officer

United Airlines, Inc.

PO Box 66100

Chicago, IL  60666

Mr. Seth E. Schofield

Chairman & CEO

USAir, Inc.

2345 Crystal Dr.

Crystal Park 4

Arlington, VA  22227

Mr. Lewis Jordan

President

ValuJet Airlines, Inc.

1800 Phoenix Blvd.

Suite 126

Atlanta, GA  30349

Mr. Robert McAdoo

Chief Executive

Vanguard Airlines, Inc.

30 NW Rome Circle

Terminal B Mezzanine Level

Kansas City, MO  64153

Mr. George Travis

President

Viscount Air Service, Inc.

1000 E. Valencia Rd.

Tucson, AZ  85706


Mr. Larry Risley

Chief Executive Officer

Westair, Inc.

5570 Air Terminal Dr.

Fresno, CA  93727

Mr. Charles W. Pollard

President

World Airways, Inc.

13873 Park Center Rd., Suite 400

Herndon, VA  22071

General Counsels

Mr. Steven G. Hamilton

Vice President-Legal and General Counsel

Alaska Airlines, Inc.

P.O. Box 68900

Seattle, WA  98168

Mr. Martin J. Whalen

Sr Vice President and General Counsel

America West Airlines, Inc.

4000 East Sky Harbor Blvd.

Phoenix, AZ  85034

Ms. Anne H. McNamara

Sr V P-Administration & General Counsel

American Airlines, Inc.

Mail Drop 5618

Post Office Box 619616

DFW Airport, TX  75261-9616

Mr. Jeffery Smisek

Vice President and General Counsel

Continental Airlines

2929 Allen Parkway, Suite 2010

Houston, TX  77019

Mr. Robert S. Harkey

Sr V P, General  Counsel, and Secretary

Delta Airlines, Inc.

Hartsfield Atlanta International Airport

Atlanta, GA  30320

Mr. Douglas M. Steenland

Sr V P, General Counsel, & Secretary

Northwest Airlines

5101 Northwest Drive

St. Paul, MN  55111-3034

Mr. James Parker

Vice President and General Counsel

Southwest Airlines

2702 Love Field Drive

Dallas, TX  75235

Mr. Richard Magurno

Sr V P and General Counsel

Trans World Airlines, Inc.

One City Centre

515 North Sixth Street

St. Louis, MO  63101

Mr. Stuart Oran

Exec V P-Corp Affs & General Counsel

United Airlines, Inc.

P.O. Box 66100

Chicago, IL  60666

Mr. James T. Lloyd

Exec V P & General Counsel

USAir, Inc.

Crystal Park Four

2345 Crystal Drive

Arlington, VA  22227