Air Travel Consumer Reports for 2010

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on December 07, 2010, and the most recent data is from September 2010.

The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department's Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP's Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.

The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.

Additional air travel data can be found on the BTS website.


Reports Issued in 2010

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December 2010 Report
PDF Version   |   MS Word Version
Flight Delays: October 2010 / 12 Months Ending October 2010
Mishandled Baggage: October 2010
Oversales: 3rd Quarter 2010 / January - September 2010
Consumer Complaints: October 2010
Customer Service Reports to the Dept. of Homeland Security: October 2010
Airline Animal Incident Reports: October 2010
November 2010 Report
PDF Version   |   MS Word Version
Flight Delays: September 2010 / 12 Months Ending September 2010
Mishandled Baggage: September 2010
Oversales: 3rd Quarter 2010 / January - September 2010
Consumer Complaints: September 2010
Customer Service Reports to the Dept. of Homeland Security: September 2010
Airline Animal Incident Reports: September 2010
October 2010 Report
PDF Version   |   MS Word Version
Flight Delays: August 2010 / 12 Months Ending August 2010
Mishandled Baggage: August 2010
Oversales: 2nd Quarter 2010 / January - June 2010
Consumer Complaints: August 2010
Customer Service Reports to the Dept. of Homeland Security: August 2010
Airline Animal Incident Reports: August 2010
September 2010 Report
PDF Version   |   MS Word Version
Flight Delays: July 2010 / 12 Months Ending July 2010
Mishandled Baggage: July 2010
Oversales: 2nd Quarter 2010 / January - June 2010
Consumer Complaints: July 2010
Customer Service Reports to the Dept. of Homeland Security: July 2010
Airline Animal Incident Reports: July 2010
August 2010 Report
PDF Version   |   MS Word Version
Flight Delays: June 2010 / 12 Months Ending June 2010
Mishandled Baggage: June 2010 / January - June 2010
Oversales: 2nd Quarter 2010 / January - June 2010
Consumer Complaints: June 2010 / January - June 2010
Customer Service Reports to the Dept. of Homeland Security: June 2010
Airline Animal Incident Reports: June 2010
July 2010 Report
PDF Version   |   MS Word Version
Flight Delays: May 2010 / 12 Months Ending May 2010
Mishandled Baggage: May 2010
Oversales: 1st Quarter 2010
Consumer Complaints: May 2010
Customer Service Reports to the Dept. of Homeland Security: May 2010
Airline Animal Incident Reports: May 2010
June 2010 Report
PDF Version   |   MS Word Version
Flight Delays: April 2010 / 12 Months Ending April 2010
Mishandled Baggage: April 2010
Oversales: 1st Quarter 2010
Consumer Complaints: April 2010
Customer Service Reports to the Dept. of Homeland Security: April 2010
Airline Animal Incident Reports: April 2010
May 2010 Report
PDF Version   |   MS Word Version
Flight Delays: March 2010 / 12 Months Ending March 2010
Mishandled Baggage: March 2010 / January - March 2010
Oversales: 1st Quarter 2010
Consumer Complaints: March 2010
Customer Service Reports to the Dept. of Homeland Security: March 2010
Airline Animal Incident Reports: March 2010
April 2010 Report
PDF Version   |   MS Word Version
Flight Delays: February 2010 / 12 Months Ending February 2010
Mishandled Baggage: February 2010
Oversales: 4th Quarter 2009 / January-December 2009
Consumer Complaints: February 2010
Customer Service Reports to the Dept. of Homeland Security: February 2010
Airline Animal Incident Reports: February 2010
March 2010 Report
PDF Version   |   MS Word Version
Flight Delays: January 2010 / 12 Months Ending January 2010
Mishandled Baggage: January 2010
Oversales: 4th Quarter 2009 / January-December 2009
Consumer Complaints: January 2010
Customer Service Reports to the Dept. of Homeland Security: January 2010
Airline Animal Incident Reports: January 2010
February 2010 Report
PDF Version   |   MS Word Version
Flight Delays: December 2009 / 12 Months Ending December 2009
Mishandled Baggage: December 2009 / January-December 2009
Oversales: 4th Quarter 2009 / January-December 2009
Consumer Complaints: December 2009 / January-December 2009
Customer Service Reports to the Dept. of Homeland Security: December 2009
Airline Animal Incident Reports: December 2009
January 2010 Report
PDF Version   |   MS Word Version
Flight Delays: November 2009 / 12 Months Ending November 2009
Mishandled Baggage: November 2009
Oversales: 3 rd Quarter 2009 / January-September 2009
Consumer Complaints: November 2009
Customer Service Reports to the Dept. of Homeland Security: November 2009
Airline Animal Incident Reports: November 2009
 
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(Last Updated 12/07/2010)