Air Travel Consumer Report for 2003

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings. The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on December 3, 2003, and the most recent data is from October 2003.

The report is divided into four sections. These sections deal with flight delays, mishandled baggage, oversales and consumer complaints. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.

The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.

Additional air travel data can be found on the BTS website.

Reports Issued in 2003

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December 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Oct 2003
Mishandled Baggage: Oct 2003
Oversales: 3rd Quarter 2003 / Jan-Sep 2003
Consumer Complaints: Oct 2003
 
November 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Sep 2003 / 12 Months Ending Sep 2003
Mishandled Baggage: Sep 2003 / Jan-Sep 2003
Oversales: 3rd Quarter 2003 / Jan-Sep 2003
Consumer Complaints: Sep 2003 / Jan-Sep 2003
 
October 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Aug 2003 / 12 Months Ending Aug 2003
Mishandled Baggage: Aug 2003
Oversales: 2nd Quarter 2003 / Jan-Jun 2003
Consumer Complaints: Aug 2003
 
September 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Jul 2003 / 12 Months Ending Jul 2003
Mishandled Baggage: Jul 2003
Oversales: 2nd Quarter 2003 / Jan-Jun 2003
Consumer Complaints: July 2003
 
August 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Jun 2003 / 12 Months Ending Jun 2002
Mishandled Baggage: Jun 2003 / Jan - Jun 2003
Oversales: 2nd Quarter 2003 / Jan - Jun 2003
Consumer Complaints: Jun 2002 / Jan - Jun 2003
 
July 2003 Report
PDF Version   |   MS Word Version
Flight Delays: May 2003 / 12 Months Ending May 2003
Mishandled Baggage: May 2003
Oversales: 1st Quarter 2003
Consumer Complaints: May 2003
 
June 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Apr 2003 / 12 Months Ending Apr 2003
Mishandled Baggage: Apr 2003
Oversales: 1st Quarter 2003
Consumer Complaints: Apr 2003
 
May 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Mar 2003 / 12 months ending Mar 2003
Mishandled Baggage: Mar 2003 / Jan - Mar 2003
Oversales: 1st Quarter 2003
Consumer Complaints: Mar 2003 / Jan - Mar 2003
 
April 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Feb 2003 / 12 Months Ending Feb 2003
Mishandled Baggage: Feb 2003
Oversales: 4th Quarter 2002 / Jan - Dec 2002
Consumer Complaints: Feb 2003
 
March 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Jan 2003 / 12 Months Ending Jan 2003
Mishandled Baggage: Jan 2003
Oversales: 4th Quarter 2002 / Jan - Dec 2002
Consumer Complaints: Jan 2003
 
February 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Dec 2002 / 12 Months Ending Dec 2002
Mishandled Baggage: Dec 2002 / 12 months ending Dec 2002
Oversales: 4th Quarter 2002 / Jan - Dec 2002
Consumer Complaints: Dec 2002 / 12 months ending Dec 2002
 
January 2003 Report
PDF Version   |   MS Word Version
Flight Delays: Nov 2002 / 12 Months Ending Nov 2002
Mishandled Baggage: Nov 2002
Oversales: 3rd Quarter 2002 / Jan - Sep 2002
Consumer Complaints: Nov 2002
 
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Office of Aviation Enforcement and Proceedings | U.S. Department of Transportation | 1200 New Jersey Ave, SE | Washington, DC 20590
(Last Updated 09/02/2004)