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Air Travel Consumer Report

The most recent report was issued November 2009

Includes data for the following periods:

  • Flight Delays September 2009 / 12 Months Ending September 2009
  • Mishandled Baggage September 2009 / 12 Months Ending September 2009
  • Oversales - 3rd Quarter 2009 / January-September 2009
  • Consumer Complaints September 2009 / January-September 2009
        (Includes Disability and Other Discrimination Complaints)
  • Customer Service Reports to the Dept. of Homeland Security September 2009
  • Airline Animal Incident Reports September 2009

Air Travel Consumer Reports

Additional Air Travel Data Available on the BTS Website

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File a consumer complaint with DOT | Aviation Safety and Security | Air Travel Consumer Report
Travel Tips & Publications | Rules, Guidelines, and Enforcement Orders | Service Cessations / Bankruptcy

Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.dot.gov

(Last Updated:  12/15/2009 )