Subject Areas - General Guidance

Rules
  Reporting of loss, death or injury of animals    
          Extension of comment period 08/28/2012 PDF Format


Guidance
  E-cigarettes    
          DOT Policy 2/11/2011 Word Format PDF Format
          Notice of Proposed Rulemaking    
                Microsoft Word Version 9/2/2011 DOC Format 
                Federal Register Version 9/15/2011 PDF Format 
  Rights of small entities to enforcement fairness, and policy against retaliation. 4/28/2011 Word Format
  Guidance re GDS/OTA display bias 3/4/2011 Word Format PDF Format
  Warning letter re GDS/OTA display bias 2/01/2011 Word Format PDF Format
  Airline agents for service of process 8/2/2002 HTML Format
  Airline plans under the Aviation Disaster Family Assistance Act 12/3/1997 HTML Format
  Electronic Ticketing: Passenger Notices 4/22/1997 Word Format PDF Format
  "Choice of forum" contract provisions 7/18/1996 HTML Format


Enforcement Orders
 Order of Dismissal: Donald L. Pevsner 2011-10-13PDF Format
 Comair, Inc. d/b/a Delta Connection 2007-5-9PDF Format


Publications
  N/A    



File a consumer complaint with DOT | Aviation Safety and Security | Air Travel Consumer Report Travel Tips & Publications
Rules, Guidelines, and Enforcement Orders | Service Cessations / Bankruptcy

Office of Aviation Enforcement and Proceedings | U.S. Department of Transportation | 1200 New Jersey Ave, SE | Washington, DC 20590
(Last Updated 08/28/2012)