Subject Areas - Flight Delays (On-Time Performance Disclosure and Tarmac Delays)

Rules and Guidance
  P.L. 112-95: Filing tarmac delay contingency plans with DOT  
       º Text of P.L. 112-95    PDF Format
       º February 24, 2012 DOT implementing notice   Word Format PDF Format
       º List of carriers with 30 or more seats that must submit tarmac delay plans to DOT   Word Format PDF Format
       º P.L. 112-95: Filing tarmac delay contingency plans with DOT   Word Format PDF Format
       º Tarmac Delay Contingency Plan Filing System   HTML Format 
  Tarmac delays and other consumer issues   Tarmac delays and other consumer issues
  14 CFR Part 234 (prior to April 2011 amendment)   HTML Format 


Guidance
  Frequently Asked Questions    
       Consumer Rule I (rule issued December 30, 2009)   HTML Format 
       Consumer Rule II (rule issued April 25, 2011)   HTML Format 


Enforcement Orders*
 Pakistan International Airlines Corporation2012-9-21PDF Format
 JetBlue Airways Corporation2012-8-25PDF Format
 Air India2012-5-4PDF Format
 American Eagle Airlines, Inc.2011-11-13PDF Format
 Frontier Airlines, Inc.2011-6-10PDF Format
 AirTran Airways, Inc.2011-4-2PDF Format
 Southwest Airlines Co.2011-3-20PDF Format
 United Air Lines, Inc.2010-9-22PDF Format
 Pinnacle Airlines, Inc.2010-9-11PDF Format
 ExpressJet Airlines, Inc.2009-11-18PDF Format
 Continental Airlines, Inc.2009-11-17PDF Format
 Mesaba Airlines2009-11-16PDF Format
 US Airways, Inc.2008-4-4PDF Format
 Delta Air Lines, Inc.2007-11-6PDF Format
 Hawaiian Airlines, Inc.2007-10-5PDF Format
 JetBlue Airways Corp.2007-10-4PDF Format


Publications
  Coping with Flight Delays   HTML Format
  Development of Contingency Plans for Lengthy On-Board Ground Delays   PDF Format


* Enforcement Orders (From January 2008 to present)
File a consumer complaint with DOT | Aviation Safety and Security | Air Travel Consumer Report Travel Tips & Publications
Rules, Guidelines, and Enforcement Orders | Service Cessations / Bankruptcy

Office of Aviation Enforcement and Proceedings | U.S. Department of Transportation | 1200 New Jersey Ave, SE | Washington, DC 20590
(Last Updated 09/24/2012)