Subject Areas - Disability

Rules
  Part 382, Passengers with Disabilities    
      Rule in effect through May 12, 2009 5/12/2009 Word Format Adobe Format
      Rule in effect beginning May 13, 2009 5/13/2009 Word Format Adobe Format
      Frequently Asked Questions 5/13/2009 Word Format Adobe Format
  Web sites and automated kiosks   HTML Format
  U.S. Airports: captioning, lifts, service animal relief areas, etc   HTML Format


Guidance
  Guidance on reporting disability-related complaints 12/22/2004 Adobe Format
  Disability Rule: Frequently Asked Questions 5/13/2009 Word Format Adobe Format
  Additional Guidance concerning service animals re travel to the United Kingdom 7/17/2007 Word Format Adobe Format
  Guidance concerning service animals re travel to the United Kingdom 2/20/2007 Word Format Adobe Format
  Reporting of Disability-Related Air Travel Complaints 7/8/2003 Word Format Adobe Format
  Service Animal Guidance 5/9/2003 Word Format Adobe Format


Enforcement Orders*
 Dismissal Order2012-9-7PDF Format
 Virgin America, Inc.2012-5-22PDF Format
 Frontier Airlines, Inc.2012-4-15PDF Format
 Allegiant Air, LLC2012-2-10PDF Format
 Spirit Airlines, Inc.2012-1-20PDF Format
 Atlantic Southeast Airlines2011-7-4PDF Format
 Icelandair Group, aka Flugleidir, h.f, d/b/a Icelandair2011-5-13PDF Format
 Delta Air Lines, Inc.2011-2-10PDF Format
 Mesaba Aviation, Inc.2011-1-4PDF Format
 JetBlue Airways Corp.2010-12-17PDF Format
 AirTran Airways2010-8-14PDF Format
 Compania Panamena de Aviation, S.A.2010-7-15PDF Format
 Cayman Airways Limited2010-6-21PDF Format
 Continental Airlines, Inc.2010-5-9PDF Format
 Bahamasair Limited Holdings2010-2-27PDF Format
 TAM Linhas Aereas, S.A.2010-1-8PDF Format
 Jetstar Airways Pty Limited ABN 33 069 720 2432009-10-17PDF Format
 Order of Dismissal Complaint of Tim Maddox/Xiomara Osorio2008-12-5PDF Format
 Primaris Airlines, Inc.2008-9-31PDF Format
 Compania Mexicana de Aviacion, S.A. de C.V.2008-4-6PDF Format
 Isair Airlines and Tourism Ltd.2007-12-4PDF Format
 Eurofly, S.p.A.2007-10-25PDF Format
 Cayman Airways2007-10-19PDF Format
 Air New Zealand2007-10-8PDF Format
 Alia-Royal Jordanian Airlines2007-9-19PDF Format
 Lloyd Aereo Boliviano, S.A.2007-9-11PDF Format


Publications
  Suggested Guidelines for Accessible Lavatories in Twin-Aisle Aircraft   Adobe Format
  Passengers With Disabilities: Model Training Program for Airlines   HTML Format
  Status reports on implementation of the Air Carrier Access Act for airline passengers with disabilities   HTML Format
  Air Travelers with Disabilities: Technical Assistance Manual for Airline Employees, Contractors, and Travelers   Adobe Format Word Format
  Annual Report on Disability-Related Air Travel Complaints   HTML Format


Links
  FAA-Approved Portable Oxygen Concentrators   HTML Format


* Enforcement Orders (From January 2008 to present)
File a consumer complaint with DOT | Aviation Safety and Security | Air Travel Consumer Report Travel Tips & Publications
Rules, Guidelines, and Enforcement Orders | Service Cessations / Bankruptcy

Office of Aviation Enforcement and Proceedings | U.S. Department of Transportation | 1200 New Jersey Ave, SE | Washington, DC 20590
(Last Updated 09/10/2012)